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Technical Support Engineer

Job Classification: Technical
Department: Corporate Contact Center
Level: Exempt
Reports to: Technical Support Manager

Provide next generation second-level technical support. Use communication skills, knowledge, technology, information tools and exhibited credibility to drive customer cases/issues through to satisfactory completion. Be articulate and able to make decisions within guidelines.

Summary of Responsibilities:

  • Provide advanced technical assistance to customers, ensuring that all inquiries are handled promptly and accurately
  • Demonstrate sophisticated communication skills while interfacing with customers and all levels of the corporation in explaining cases, coordinating activities, providing status and resolving customer issues
  • Assist customer support specialists as required
  • Provide customer-based feedback to Marketing and Engineering on product development
  • Exhibit professional business demeanor combined with highly skilled technical aptitude
  • Other duties as assigned

 

Qualifications:

  • Two-year technical certificate, Bachelor’s degree or equivalent experience
  • 3+ years experience in technical services
  • Technical depth required in: Linux, UNIX, MS Windows, networking and serial communications
  • Experience setting up and debugging PC hardware
  • Computer networking experience
  • Advanced troubleshooting skills
  • Excellent oral and written communications
  • Excellent customer service skills, exhibiting credibility and professionalism
  • Expertise in data communications
  • Proven ability to successfully manage high volume activity and workflow
  • CRM applications experience preferred
  • Experienced Linux administrator familiar with installing, maintaining and troubleshooting a variety of Linux distributions, with a particular emphasis on working with device drivers and networking a plus

 

Interested? Please email [email protected]